Facility & Utility Problems

Call 911 (or 607 255-5111 from cellular phones) and evacuate the building in cases of:

  • Fire
  • Smoke
  • Explosion
  • Structural damage or collapse
  • Uncontrolled gas leak
  • Uncontrolled chemical or hazardous material spills

Call 911 and follow the dispatcher’s and emergency responders’ instructions in cases of:

  • Unknown odors
  • Hazardous conditions
  • Activated residence hall room smoke detectors
  • Persons trapped in elevators

For facility and utility problems in Campus Life facilities call the Campus Life Facilities Office at 607 255-0423 or the area service center, for problems such as:

  • Electrical outage
  • Heating or air-conditioning failure
  • Flooding
  • Building or room security issues

If the problem occurs between 5 p.m. and 8 a.m., or on weekends, call the Residential Program staff on call.

For facility and utility problems in other campus facilities, call Facilities Customer Service at 607 255-5322 for problems such as:

  • Electrical outage
  • Heating or air-conditioning failure
  • Building flooding
  • Water leaks

In case of electrical emergencies, do not touch equipment that is smoking, sparking, tripping circuit breakers or giving electrical shocks.

In case of telephone or computer network failure, call your unit’s network administrator or Cornell Information Technologies at 607 255-8990.